Our policies & procedures

Our policies govern our actions. They serve to define what our values and visions imply in practice as we deliver services and connect with other organisations and individuals.

Buy-in from NEPCon staff is important to ensure that the policies are implemented. That is why we use an inclusive approach where new policies are discussed with the staff before they are finalised and introduced.  

Hand holding pen, fillling in a checklist.
Quality Policy
The quality of our services is a decisive factor in achieving our goals. Thoroughness, speed and efficiency are some of the key factors influencing quality.
Knot on rope
Policy of Association
We work with our partners to foster a sustainable world. We reserve the right to dissociate from organisations found to be in serious breach of our mission.
A handshake confirming the resolution of a conflict.
Dispute Resolution Policy
We listen, we care, and we act. Complaints related to our certification work are treated seriously. We seek to address and resolve any issues raised by stakeholders.
Padlock guarding confidential information.
Confidentiality Policy
Certification processes require our clients to entrust us with sensitive information. This strict policy ensures that our staff honour this confidentiality at all times.
Magnifying glass on a single person in a network, checking his impartiality.
Impartiality Policy
Our credibility is closely connected to our independence as certification auditors. We enforce a strict policy to avoid situations where a conflict could arise.
Open Source Policy
We share what we develop in the public space. By making our tools and guides accessible, we hope to encourage and promote sustainability solutions.
Signpost showing a walking man and an arrow pointing in the right direction.
Certification procedures
Our procedures govern all our certification activities. This ensures fair, consistent and transparent certification evaluations and decision-making.
Anti-Corruption Policy
We are against corruption and bribery in all forms. We vigorously monitor compliance in our activities globally.